From the 1th July 2022, top-ups from Credit Cards will no longer be accepted. You will still be able to top-up using a Debit Card, or via bank-transfer/faster payment.

To exchange money and cryptocurrencies automatically you can use Limit or Stop Orders.

A Stop Order is an order to buy or sell once the price of the asset reaches a specified price, known as the stop price. When the Stop Price is reached, a Stop Order becomes a Market Order and is executed at the best available price (which can be lower or higher than the Stop Price).

A Limit Order is an Order to buy or sell at a specified price or better. Buy Limit Orders will be executed at the specified price or lower, Sell Limit Orders will be executed at the specified price or higher.

The feature to exchange money automatically was previously called Auto-Exchange.

To cancel a currency order, please access the Orders list. There, you can either swipe on a pending order to access the delete action or alternatively tap on it: the order summary screen will open and you will get access to a delete button.

To open an account, simply visit our website and click on the "Open Account" button. You'll be asked to provide some personal information and complete a quick verification process. Once your account is approved, you'll be able to access all the features of IB-EX Digital Bank.

Yes, your money is safe with us. IB-EX Digital Bank is a fully regulated financial institution, and all customer deposits are insured up to the applicable limits by the Federal Deposit Insurance Corporation (FDIC). We also employ advanced security measures to protect your account and personal information.

We offer a variety of account types, including:

• Savings accounts
• Checking accounts
• Certificates of deposit (CDs)
• Individual retirement accounts (IRAs)
• Investment accounts

Yes, we offer a range of loan products, such as personal loans, auto loans, and mortgages. To apply for a loan, simply log in to your account and navigate to the "Loans" section. You'll be guided through the application process and receive a decision promptly.

You can deposit money into your account through direct deposit, wire transfers, or by linking an external bank account. To withdraw funds, you can transfer them to an external account, use your IB-EX debit card at an ATM, or request a wire transfer.

We strive to keep our fees as low as possible. However, some services may be subject to fees, such as wire transfers or overdrafts. A complete list of fees can be found on our website under the "Fees" section.

Yes, you can use your IB-EX debit card anywhere Visa is accepted. For international transactions, a currency conversion fee may apply. Please refer to our "Fees" section for more information on international transaction fees.

Our customer support team is available 24/7 through live chat, email, or by phone. You can find our contact information on the "Contact Us" page on our website.